Shipping and Return Policies
It's important to us that you receive the products just as you ordered in a timely manner. Listed below are our shipping and return policies:
FedEx is our primary carrier for standard and expedited shipping. But alternate shipping options may be used when necessary. The shipping charge is based on the size and weight of the package, as well as the distance the package travels.
Grouping of Items for Shipping
Shipping costs for orders depend upon the method you choose for delivery. We will always try to group items together for shipping. However, if we have to break up a shipment because of unexpected or unreasonable delays in the availability of certain items of your order, we won't charge you any additional shipping costs - it's on us. The total amount of shipping charges for the entire shipment will be charged on the first shipment and the balance will be sent with no additional shipping charge.
All customs and broker fees will be paid by the receiver and are not included in the shipping rates. All international orders and shipments are non refundable whatsoever. All shipping, duty, and customs fees are nonrefundable. We will not pay any custom fees as a result of a returned package and is the responsibility of the sender. In the result a package is rejected by the sender, all shipping, return shipping, customs fees, duties, processing, and surcharges will not be refunded. This shipping policy applies to: Canada, Puerto Rico, Guam, and any other country other than Unites States.
If we receive a package back that was undeliverable due to the address, we will credit you back the full amount less the shipping charges you were charged (or $8.95 if you received free shipping.) If the package is returned by USPS with postage due, this cost will be deducted from your refund.
All refused shipments will be credited back less the shipping to the customer and a refusal fee of $9.95 per box.
Returns & Exchanges
All returned or exchanged items must have a valid return authorization number (RA#) issued by us within 30 days from date of invoice. You can start the return process by contacting us through our Contact Us page. Product must be received by us within 14 days of RA# issuance. No returns or exchanges will be accepted or credited without a RA# written clearly on return package label. Product must be returned in new, resalable condition. If the return or exchange is not the result of our error, the following may apply:
- A 20% restocking fee to all returned merchandise
- If you have returned merchandise that had free shipping we will deduct the shipping charges incurred from your credit
- Shipping, processing, and insurance charges are not refundable
- Returned shipping costs of merchandise is at your own expense
All returns must be insured and a signature is required for proof of receipt of delivery. If you have returned merchandise that has been deemed as non-refundable you may request to have that merchandise returned to you, providing you pay return shipping charges. No returns or exchanges after 30 days of invoice date.
Missing Items / Damaged Products
Customers need to verify the receipt of items at the time their order is received. Any items missing must be communicated within 5 days of receipt. This excludes any back ordered items and only applies to orders that have been completely filled. Any damaged products or item shortages must be reported through the Contact Us page within 5 days of receipt.
Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
We will only honor one coupon per order. If more than one coupon is used we have the right to cancel your order.